1. General Return Guidelines
•Only resellable products can be returned. Items must be free from scratches, nail holes, saw marks, dirt, or any other alterations that distinguish them from their original condition​​.
•Not all items are eligible for return, and restocking fees may apply.  
•Valid proof of purchase is required. 
•Products sold in bundles or packs must be returned in their full, original form​.
Timeframe for Returns:
•Most stock items can be returned within 30 days of purchase, provided they are in resellable condition​​.
•Special Order and Custom items may have different return policies (see below).

2. Return Process
In-Store Returns:
•Items must be brought to the store, where a company representative will inspect them prior to issuing credit. This credit will be issued within 5 business days.
•For valid proof of purchase, we will either exchange the item or issue a refund to the original payment method
•For stock returns for resellable products returned within 30 days of delivery, 10% restock fee is applied​.
•Refunds will be processed based on the original payment method:
•Credit Card Sales – refunded to the same card.
•Charge Accounts – credited back to the original account.
•Cash Sales – refunded in cash up to $100, refund by check for returns over $100.
•Returns after 30 days – store credit will be issued instead of a refund​.
Jobsite Pickup of Returns:
•Customers must Request Return with photographs of the product before a pickup is scheduled​.
•Return Material is clearly labeled and easily identifiable.
Materials should be:
•Collected in one location for easy pickup.
•Stacked neatly, protected from the elements, and placed on blocking for forklift or pickup​.
Trip Fee:
•If the return pickup does not coincide with a scheduled delivery to your jobsite, a Trip Fee may apply.

3. Special Order (SO) and Custom Products
Definition of SO Products:
•Special Order (SO) products are items ordered specifically for your project that are not stocked in our store.
•Returns for SO items are subject to the vendor’s return policy and may incur restocking fees. If a refund is available, it will be issued once we receive credit from the vendor. Freight and additional fees are non-refundable.
Custom-Made SO Items:
•Custom-designed products for your project cannot be returned and are non-refundable.
Non-Returnable Items:
•Custom-made products (e.g., custom windows, doors, trusses, milling, specialty orders) are non-returnable​.
•Special order decking materials are non-returnable​.
Restocking Fees:
•Some special-order products that are returnable may incur a restocking fee of up to 30% per vendors policy​​.

4. Defective, Damaged, or Incorrect Items
•If materials are delivered damaged or incorrect, customers should notify the supplier within 5 days of delivery​.
•Returns for defective materials will be handled based on manufacturers’ policies.
•If an error was made by the supplier (e.g., wrong items sent), full credit and pickup will be arranged at no cost​.

5. Refund Processing & Exceptions
Refund Timelines:
•Credit card refunds may take 7-10 days to appear on statements​.
•Check refunds will be processed within 5 business days​.
Non-Returnable Items Include:
•Custom-made orders, surplus items, and installed products​.
•Any product that has been modified, cut, or altered in a way that makes it non-resellable​.
Store Credit Issuance:
•If the original payment method is unavailable, store credit may be issued instead.
•Returns after 30 days may be eligible for store credit, depending on the situation​.

6. Exchange Policy
•Customers may opt for exchanges instead of refunds, subject to product availability.
•Items must meet the same resellable condition as returnable items​.

7. Additional Notes
Pickup Restrictions: If an item is not prepared properly for pickup, it may result in rejection of the return​, and trip fee assessed.